Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached and in its original packaging. You will also need to provide your receipt or proof of purchase.

To start a return, you can contact us at Support@tfwmarket.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@tfwmarket.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We apologize, but we cannot accept returns for gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we receive and review your return, we'll notify you whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method. We process refunds within 5 days. Please note that it may take some time for your bank or credit card company to process and credit the refund.

Contact Us:

Email: Support@tfwmarket.com

Phone: +86 18522156911

Address: Binhai New Area Sixth Avenue Tianhe Science and Technology Park 8401-3, Binhai New Area, Tianjin, China