FAQ
1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
2. What payment methods do you accept?What are the fees?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.Our fee includes the cost of goods that do not meet the conditions of free shipping, and we will charge the shipping fee. According to your national tax policy, we will charge a certain percentage of taxes and fees.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. Are there any exchange rates?
All of our transactions are based in USD Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
7. How long does shipping take & how can I track my package?
Delivery time depends on the shipping option you choose. After your order ships, we will email your tracking number and tracking website. We are not responsible for delays caused by your country's customs authorities. You can check your order through the order inquiry page of our website, you need to enter your complete order number starting with #tfwmg. For inquiries with the purchase mailbox, the shipping time in North America will take about 8-15 days. European region takes 8-12 days.
8. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately at Support@tfwmarket.com
Contact us
- Address : 8403-3, Building 8, TEDA Service Outsourcing Industrial Park, 7th Street, Binhai New Area, Tianjin, China
- PHONE : (86) 18522156911
- EMAIL: Support@tfwmarket.com