Shipping
COVID-19 Update
Due to the severe impact of the covid 19 epidemic on the shipping department, our shipments may be delivered to our customers later than expected. We appreciate your continued support during this difficult time. We will do our best to get your shipment to you as soon as possible. If you are experiencing delivery delays or delays in receiving tracking, please do not worry and contact us when you need help, we are always there for you.
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We are very focused on ensuring that items are delivered to our customers as quickly as possible.
Please note: Estimated delivery time does not include processing/production time!
Delivery time = processing time + shipping time
(Order cut-off time): 05:00 PM (GMT-05:00) Eastern Standard Time
All of our products are ordered for you, so they will go through a production process and therefore will have processing time.
What are the shipping charges?
Orders over $89 are eligible for free shipping in the US, UK, and Canada. For orders under $89, we charge an $18 (flat rate) shipping and handling fee. Tracking information will be provided via email after fulfillment.
How long does it take for a buyer to receive their order?
Processing time: 1 - 2 business days (Monday - Friday)
Shipping time: 5 - 10 business days (Monday - Friday)
Can orders be delivered to multiple addresses?
We do not offer shipping to multiple addresses for individual orders. If you wish to have your items shipped to multiple addresses, please place separate orders.
If your item does not arrive, for example if it is lost in transit, please contact us as soon as possible and we will sort it out for you.
Important: It is the customer's responsibility to provide us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If a product has been shipped, a refund cannot be processed until the product is returned to us.
Due to the severe impact of the covid 19 epidemic on the shipping department, our shipments may be delivered to our customers later than expected. We appreciate your continued support during this difficult time. We will do our best to get your shipment to you as soon as possible. If you are experiencing delivery delays or delays in receiving tracking, please do not worry and contact us when you need help, we are always there for you.
----------------------------------------
We are very focused on ensuring that items are delivered to our customers as quickly as possible.
Please note: Estimated delivery time does not include processing/production time!
Delivery time = processing time + shipping time
(Order cut-off time): 05:00 PM (GMT-05:00) Eastern Standard Time
All of our products are ordered for you, so they will go through a production process and therefore will have processing time.
What are the shipping charges?
Orders over $89 are eligible for free shipping in the US, UK, and Canada. For orders under $89, we charge an $18 (flat rate) shipping and handling fee. Tracking information will be provided via email after fulfillment.
How long does it take for a buyer to receive their order?
Processing time: 1 - 2 business days (Monday - Friday)
Shipping time: 5 - 10 business days (Monday - Friday)
Can orders be delivered to multiple addresses?
We do not offer shipping to multiple addresses for individual orders. If you wish to have your items shipped to multiple addresses, please place separate orders.
If your item does not arrive, for example if it is lost in transit, please contact us as soon as possible and we will sort it out for you.
Important: It is the customer's responsibility to provide us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If a product has been shipped, a refund cannot be processed until the product is returned to us.
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Contact UsPhone: +86 185-2215-6911
Address: 8403-3, Building 8, TEDA Service Outsourcing Industrial Park, 7th Street, Binhai New Area, Tianjin, China